Vent: A customer's 'simple' return took my entire 8-hour shift

Honestly, it was a $40 item from 2019 with no receipt and a system that kept crashing, and the lady argued every single step. Has anyone else had a shift completely derailed by one person?

3 comments

3 Comments

kimc863mo ago

That 2019 receiptless return sounds like a special kind of retail hell.

cora_perez3mo ago

Wait, they tried to return something from 2019 without a receipt? @kimc86, that is a whole new level of customer request. The store would have to dig through years of sales data just to find the right price. I can't imagine the look on the employee's face when they heard the year. That policy must have been incredibly generous, or maybe just really old. What store was it even for?

morgan.joseph1mo ago

Wait, how did the system even let her start a return from 2019 without a receipt? Did your store really have some kind of glitch that actually let her push it through?