The phrase 'the customer is always right' needs to die already

I worked 4 years at a grocery store in St. Louis and heard that line at least once a week. Usually it was someone trying to return a half eaten bag of chips or complaining that avocados weren't ripe enough. My pet peeve is customers who think that saying gives them permission to be rude or demand things that break store policy. When did we forget the second part of that saying, 'in matters of taste'? Has anyone else had a manager actually back up a customer over something completely unreasonable?

2 comments

2 Comments

the_jennifer4d ago

Start seeing this same entitlement play out everywhere now, not just retail. Like people who scream at fast food workers because their order took 3 extra minutes, or the folks who think being a paying customer means they can treat service staff like garbage. It's like society forgot that basic human decency applies even when you're handing over your credit card. Nobody owes you a perfectly ripe avocado or a 2 minute burger just because you're spending money.

hugo6454d ago

Oh come ON. You pay good money for something and you're supposed to just accept whatever garbage service you get? That's not entitlement, that's basic expectations. When I pay $12 for a sandwich and wait 20 minutes while the kid behind the counter plays on his phone, I'm not asking for a miracle. I'm asking for what I PAID for. Restaurants need to actually deliver on what they promise or people have every right to be upset, plain and simple.