That time a refund policy took me 45 minutes to find on our own site

I spent way too long digging through our help pages for the return window info a customer was asking about, and it turned out the answer was buried under three menu clicks and a PDF, so now I just keep a sticky note with the policy on my monitor.

1 comments

1 Comment

the_terry24d ago

Funny, I used to think a clear return policy was just a nice thing to have, not something you had to actually fight to find on your own website. This post changed my mind completely. I’d have bet money our info was easy to get to, but nope, I was the one digging through the junk drawer.