Ngl that one customer who said my greeting sounded 'robotic' actually helped me get better at my job

I work at a Target in Austin and this lady probably in her 50s comes through my line last month. I go 'Hi how are you today?' like I always do and she just stops and says 'Can you say that like you actually mean it? You sound like a robot.' I was so embarrassed at first but honestly she was right. I changed it up. Now I just say 'Hey what's up' or 'How's your day going?' in my normal voice. Way less awkward. Has anyone else gotten feedback that stung at first but actually helped?

2 comments

2 Comments

cameron31816d ago

Bro wait she really said you sounded robotic? That's wild. I had a similar thing happen at my old job where a customer told me my "have a nice day" sounded like a recording. I switched to throwing in a "stay cool out there" or "take it easy" and it felt way more natural. Honestly that kind of blunt feedback is a gift even if it stings at first.

the_john16d ago

Wait did she seriously call you a robot to your face? That's wild. I would've been mortified too but yeah she had a point. I had this one regular at my old grocery store job who told me my "find everything okay?" sounded like I was reading off a script. I started just saying "hey, you need anything weird today?" and it actually made people laugh. Sometimes customers just want to see you're a real person and not some NPC in their shopping trip.