Loading…
19
My trainer at the dog kennel said never promise a nervous owner the dog will calm down, and that advice made my month
I work the front desk at a boarding place in Reno and for 8 months I kept telling people things would be fine, which blew up on me about once a week. Last Tuesday I switched to just saying what I actually saw on day one, and 14 of my 15 check-ins went smooth, with the one rough owner still thanking me for being straight with her. Has anyone else had a boss hand them one line that fixed half their problems?
1 comments
Log in to join the discussion
Log In1 Comment
jenkins.alice18d ago
Wish someone had handed me that line back when I worked retail and promised every angry customer their order would show up on time. Took me way too long to learn that being honest about what I actually see beats fake cheer every single time.
2