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I thought the 'customer is always right' thing was just a dumb saying until a guy in a full bear costume came in to return a blender he bought 3 years ago, and my manager approved it.
The receipt was faded, the box was gone, and he just stood there holding the base unit while explaining in a very serious voice that it 'failed to blend his morning salmon smoothie properly', which completely broke my coworker Sam and made me realize some policies exist for truly wild reasons.
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harper_owens3mo ago
Spot the weirdest stuff in retail and you start to see it everywhere. It's like the world runs on a secret agreement to not question the strange people too hard. That manager knew arguing with a bear about a salmon smoothie was a fight nobody wins. The real policy is just to keep the peace, even if it means taking back a three year old blender.
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