Found a trick for getting refunds approved without manager approval

I worked at a big box electronics store for about 4 years. Customers would come in with busted headphones they clearly dropped and ask for a refund. I figured out if I processed it as a "defective exchange" instead of a customer return, it would auto approve under $50. The system didn't flag it like normal returns. Saved me about 15 minutes of manager hassle each time. Anybody else find little workarounds in their store's system?

2 comments

2 Comments

grant_gibson4d ago

Tried something similar once, accidentally processed my own lunch as a defective item and got a free sandwich.

robinwalker4d agoMost Upvoted

Think you're onto something there @grant_gibson, but honestly that just sounds like stealing with extra steps.