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Appreciation post: I had to choose between a policy and a person, and I picked the person.
A few years back at a hotel in Omaha, a family arrived after a 14 hour drive to find their reservation messed up. I could either stick to the 'no rooms' policy and send them away, or give them the manager's suite we kept open for emergencies. I gave them the suite for the same price. The look on that mom's face was worth any trouble I got into. Has anyone else ever bent a rule because the 'right' thing was so clear?
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linda_knight511mo ago
How often do rules really matter more than people?
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stone.sarah1mo ago
Ever tried to follow a recipe exactly and made something terrible? I think @linda_knight51 is onto something because rules can totally miss the human mess they're trying to fix. My own life is proof they often get it backwards.
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