15
Rant: The 'just make it work' request that keeps me up at night
Lately, I'm seeing more riders ask for bandaids on serious problems. Had a customer yesterday who insisted I rig a broken derailleur hanger instead of replacing it. It's tough when saving a buck trumps common sense.
3 comments
Log in to join the discussion
Log In3 Comments
craig.rose1mo ago
Back in my first year wrenching, I probably would have tried that derailleur hack myself (thinking I was being clever and saving someone money). What changed for me was seeing a patched-up hanger fail completely on a steep climb, which sent the whole chain and derailleur into the spokes. The repair bill from that was way, way higher than a new hanger would have been. Now I just show people that cost comparison on my phone, and it usually shuts down the "just make it work" talk pretty fast.
4
viola_craig721mo ago
4
west.faith1mo ago
Ever have someone push back on that cost comparison, like argue that their specific hack is different or that you're just trying to upsell them?
4