Customer swore his bike was 'fixing itself' after a chain swap

Last month a guy rolled into my shop in Portland with a chain that was so stretched it skipped on every gear. I showed him the wear gauge reading over 1% and he said, 'No, it's fine, I can feel it tightening up when I ride.' I let him take it for a spin around the block and he came back white as a ghost after the chain slipped on a hill. Any of you ever had a customer convinced their bike was self-healing? How do you talk them into spending the $28 without making them feel dumb?

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lucas6315d ago

Was it really that dangerous though? I mean a chain skip on a hill is annoying but you made it sound like he almost died.