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Saw a 40% drop in response time after switching from GPT-3.5 to GPT-4 for my customer support bot
Used the old model for 6 months, swapped 3 weeks ago, and now my bot actually handles complex refund questions instead of passing them off, anyone else notice that big a jump between versions?
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stellam891mo ago
Right? That 40% drop is massive. I switched over for my own support bot and the difference in understanding nuance is night and day. The old model would just bounce anything even slightly tricky to a human, but the new one actually handles full refund disputes, like it gets context and intent way better. It's not just faster, it's actually smarter about when to escalate and when to just handle it. Honestly, that three week time frame is about right for it to really settle in, too.
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ivan2301mo ago
Maybe it's just me @stellam89 but "night and day" sounds like a sleep schedule problem.
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