val323•6d ago

Serious question, has anyone else had a client react badly to a gentle peel?

I was doing a glycolic acid peel on a regular client at my studio in Denver, using the same 30% solution I always do. Halfway through, she started crying and said it felt like her face was on fire, which had never happened before. I stopped right away, neutralized it, and found out she'd started using a strong retinol cream a few days prior without telling me. It took a full 20 minutes of cool compresses to calm her skin down. How do you guys handle intake forms to really catch stuff like new products clients forget to mention?

2 comments

2 Comments

finley_lee6d ago

Forget to mention a new retinol? That's wild.

blakem826d ago

Yeah, that "forget to mention a new retinol" thing @finley_lee is exactly why I changed my forms. I have a big bold line right above the signature now that says "List ALL active products used in the last 7 days." I read it out loud to them while they're filling it out. Catches a lot of stuff they just blank on.