Rant: The 'just replace the whole board' culture is killing my shop

Last week, a guy brought in a 2018 Samsung TV with a bad backlight. The local big-box store quoted him $600 for a new main board, which is more than the thing's worth. I spent an hour tracing it to a single blown $2 MOSFET on the power supply. I swapped it, and it's fine. But I'm losing jobs because people think I'm 'too slow' for not just ordering the whole assembly. Anyone else's customers getting this impatient?

2 comments

2 Comments

aaron_bell531d ago

Man, tell me about it. Had a PS5 last month with no power. Everyone online said replace the PSU. Found a cracked solder joint on the DC input. Five minutes with an iron. Customers just want the fast swap now, they don't get that we're saving them hundreds.

reed.ray1d ago

People don't realize how often it's just a simple fix. They'd rather throw money at a whole new part. Good on you for actually looking.