A 3 year old Cummins ISX taught me to never trust a shop's 'full service' claim

Last week in Knoxville, a guy brought his rig to me after a big shop said they did a full service. He had a rough idle and low power. I pulled the fuel filters and found one was the original factory part, dated over three years back. The 'full service' invoice listed new filters and a charge of $450 for parts and labor. I showed him the date code and he went back to them, but they just said it was a 'paperwork error'. How can you miss something that basic? Has anyone else seen shops get away with billing for work they clearly didn't do?

2 comments

2 Comments

quinn_fox1mo ago

Seen that before. They bank on people not checking the work. Makes you want to do everything yourself.

wendygarcia1mo ago

Right? It's exhausting.