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Spent 4 hours on a remote desktop fix that was just a loose cable on site
Last Tuesday I got a frantic call from a small dental office in Akron about their server being down. They said Remote Desktop wasn't working and all their patient records were locked. I spent two hours remoting into their router, checking firewall rules, rebuilding the RDP settings, resetting credentials over the phone. Nothing worked. Finally I drove 45 minutes out there, walked into their server closet, and saw the Ethernet cable on the modem was barely hanging on by a clip that snapped off. Plugged it back in with tape and everything came right up. The office manager just stared at me like I was some kind of wizard. I billed them for 4 hours plus travel and felt dirty about it but they paid without blinking. Has anyone else had a similar situation where a simple physical fix made you look like a hero after a long remote troubleshooting session?
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lisa82026d ago
Got a similar one a few years back. Spent an hour on the phone with a client swearing their internet was down, only to find out they'd unplugged the router to charge their phone. Plugged it back in and they thought I was a genius. The best fixes are always the dumbest ones (you know, the ones that make you wonder why you bothered with the remote stuff at all). I still bill for the time though, no shame in that game.
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