A property manager in Cleveland told me to pad the CAM estimate by 15%, now my tenant is threatening to leave
She swore it was standard practice, so I tacked an extra $4,200 onto the 2024 estimate to cover "surprises." My tenant's accountant went line by line and asked why snow removal was up 40% with the same contract, and now they're asking for an audit. Has anyone actually pulled this off, or do you just eat the difference when they push back?