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I used to answer every email the second it came in, now I batch them twice a day
For years, I'd drop whatever I was doing to reply to a client email, thinking it showed I was on top of things. It meant my workday was just a series of constant interruptions. About eight months ago, a mentor flat out told me, 'You're training people to expect instant replies and burning yourself out.' I switched to checking and answering emails only at 10 AM and 3 PM. My focus is way better, and I actually get my main tasks done. Has anyone else set a rule like this and had clients push back at first?
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jessel3525d ago
That mentor gave you some pretty bad advice in my opinion. Training clients to expect fast replies is how you keep them happy and beat the competition. If I need my accountant or lawyer, I want an answer now, not hours later. Batching might work for your focus, but it tells clients their time isn't your first priority. What if you miss something urgent because you were sticking to your schedule?
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