Pro tip: watch the driver load your car, I learned that the hard way in Denver

I shipped my 2016 Civic from Denver to Seattle two months ago and the driver hooked the winch cable straight through my front wheel spokes instead of using the tow points. He said it was fine and signed the bill of lading anyway. By the time it rolled off in Seattle, one rim was bent and the alignment was toast, a $640 repair I ate myself. The carrier's claims guy said the damage wasn't noted at pickup, so I had nothing. Take a 30 second video of the driver strapping your car down and note every scratch before they pull away. Has anyone actually gotten a carrier to pay a claim without a signed damage sheet?