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My stubborn refusal to adjust mirrors cost me time and trust

A simple test I avoided for years now guides my entire diagnostic approach.
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3 Comments
gracem90
gracem901mo ago
It's less about the test and learning to listen.
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fionajenkins
Practice asking follow-up questions to show you're engaged. It encourages others to open up and share more. You'll be amazed at how much better your talks go!
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markl75
markl751mo ago
Isn't this just basic listening, like gracem90 said?
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