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A repair job made me question when to tell a customer their gear isn't worth fixing
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rowanjenkins6d ago
Starting with @amymiller's question, I'd just hold up the shattered remains next to a price tag for a new one. Like, here's your toaster that needs a seventy dollar part, and here's a better toaster for twenty bucks at Target. Sometimes the math does the talking for you, especially with stuff that's basically duct tape and hope already. How do you gently say a thing is just trash?
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