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My broker's website had a 'contact us' form that just sent emails into a black hole
I tried for three weeks to get a simple question answered about a transfer. I filled out their online form five times, called and got told to use the form, and even tweeted at them. Turns out their support email address on the form had a typo, so nobody was getting the messages. A guy on the phone finally figured it out after I asked to speak to a manager. Has anyone else had a broker's basic contact method be totally broken?
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samf956mo ago
Ugh, that's brutal. My old bank's phone system once routed all "lost card" calls to a disconnected line for a month. It feels so helpless when the system itself is the problem.
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lisa8204mo ago
Wait, did they ever fix it? I had a friend who called their bank's fraud line for three days straight and kept getting put on hold until the call dropped.
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