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The dispatcher in Phoenix told me my car would be there Friday, then went silent for 9 days
I was sitting in my kitchen in Tempe watching my phone when the tracking on my Accord stopped updating somewhere in New Mexico. Turns out the broker outsourced the haul to a guy with a single truck who broke down near Flagstaff and never called anyone. I ended up filing a complaint with the FMCSA and got $200 back after 6 weeks of emails. Has anyone here actually had luck getting a refund faster, or do you just eat the loss?
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the_john14d ago
Man, this whole thing is just how everything works now, nobody actually does the job they got paid for and you spend weeks chasing a refund like it's a part time job. Same deal with contractors, airlines, even my internet guy, they pass you off to some other company and then act shocked when it all falls apart. Six weeks for 200 bucks back is a joke but honestly that's the normal speed these days, you didn't lose the war.
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