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Shoutout to the dispatcher in Ohio who pushed me to switch from brokers to a direct carrier
Back in 2019 I shipped my dad's truck from Phoenix to Cleveland using a broker and it was a mess, pickup got delayed 4 days and the final price jumped $175 over the quote. Last month I tried a small direct carrier out of Columbus instead and it was night and day. They gave me a straight number up front, showed up on a Tuesday morning like they promised, and the driver actually called me twice with updates. The broker route always felt like playing phone tag with 3 different people who never knew where my car was. Direct carrier cost me $40 more but I'd pay that any day for no surprises. Anyone else made the switch or still sticking with brokers for the cheaper upfront quote?
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the_cora15d ago
Man, my only shipping experience is mailing a birthday card and even I messed that up. But yeah, a straight price and a driver who actually calls sounds worth the extra $40, phone tag with three strangers would drive me nuts.
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