A customer's question about hidden damage got me thinking

Guy comes in with a 2018 F-150, rear-ended at a stoplight, and asks why my quote was $600 more than the shop down the road... I explained the inner structure needs checking, not just the bumper cover. He said 'so you're just trying to upsell me,' and it hit me that we never talk about the unseen stuff with customers. How do you folks handle explaining repair depth without sounding like you're padding the bill?

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1 Comment

cameron31819d ago

Wait, the guy actually said you were trying to upsell him on checking if the frame is bent? That's like complaining the dentist wants to look at your teeth before filling a cavity.