My friend said to always ask for more details before giving an answer here...

I thought it was overkill, but last month someone asked about fixing a slow computer. I just said 'restart it' and moved on. Turns out they had a specific virus issue and my quick answer made things worse. The person came back really upset after losing some files. Now I spend at least five minutes reading the whole post and asking a clarifying question first. It takes more time but it actually helps. Has anyone else had a simple piece of advice totally change how you post in this community?

2 comments

2 Comments

rivershah3d ago

Oh man, my buddy did something similar. He told someone to just reinstall an app to fix a login problem. Turns out they had two-factor on an old phone number and got locked out forever. He felt awful.

victor_lane603d ago

That's the worst kind of tech support mistake. You try to help with a simple fix and accidentally make things way harder. Your buddy must have felt terrible.